MAINTENANCE Services

General Maintenance

All non-urgent maintenance must be reported via the tenant portal through PropertyMe or here reported via CLAIRE your AI Concierge.

If you don’t have an account to your tenant portal, please refer to your welcome letter. We won’t be able to action general maintenance requests unless they are lodged in either of these ways.

Urgent After-Hours Maintenance

Should be reported here, via CLAIRE  your AI Concierge. Also our after-hours emergency contact number is still 0497 574 939.

Please note, this number should only be used for urgent maintenance that cannot wait until business hours. Text messages will NOT be received after hours.

When to Use the Emergency Contact: 
Urgent repairs include:

Essential services such as burst water service, gas leaks, broken hot water systems, sewerage leaks, or dangerous electrical faults.

Other issues that may cause damage to the premises, injure someone, or cause hardship, like damage to windows or doors after a break-in.

Claire, Your AI Concierge, Can Assist You

You can now access CLAIRE, our AI concierge, to help guide you through troubleshooting and reporting maintenance concerns.

CLAIRE can provide quick answers and direct you to the appropriate actions for common issues.

LOG A MAINTENANCE Request

TROUBLESHOOTING TIPS

GAS LEAK?

  1. Shut off the gas mains in the meter box. If the smell of gas is inside, open all doors and windows.
  2. Ensure no gas appliances have been left on by mistake without ignition.
  3. If it’s after hours, contact ATCO on 13 13 52 for further instructions.

MAJOR WATER LEAK?

  1. Turn off water at the mains (contact Water Corporation on 13 13 75 if unsure of the location).
  2. If after hours, contact Water Corporation for advice.
  3. Soak up excess water.

NO POWER?

  1. Check if RCDs have tripped; if so, re-engage switches.
  2. Unplug all appliances and check them one at a time for faults.
  3. Check for outages on the Western Power website.

BREAK IN?

  1. Contact the police on 13 14 44 and lodge a report (keep the police report number).
  2. If the property isn’t secure (e.g., broken windows or locks), contact our emergency line.

LOCKED OUT?

If you are locked out, contact a licensed locksmith such as A1 Locksmiths – 0893702943. You are responsible for the cost unless it’s due to a faulty lock, in which case we’ll need a report from the locksmith for reimbursement.

EMERGENCY CONTACT NUMBERS

Life-Threatening Emergency: 000
SES (Natural Disasters/Property Damage): 132 500
ATCO (Gas Faults/Emergencies): 13 13 52
Western Power (Electrical Faults): 13 13 51

Find a Room